ScaleTube — Refund Policy
Refund & Cancellation Policy
At ScaleTube, we believe in transparency and providing customers with clear information about their purchases.
This Refund Policy explains the refund conditions applicable to ScaleTube's paid educational programs.
Please review the policy carefully before completing your purchase.
One-Month Live Cohort
ScaleTube Creator Academy — ₹4,999
Refund Eligibility
Customers who enroll in ScaleTube Creator Academy can request a full refund before their first live class begins.
Once the first live class has started, the enrollment fee is generally non-refundable, except where required by applicable law or if ScaleTube fails to deliver the promised services.
Refund Processing Time
Approved refunds will be processed within 7–14 days, generally to the original payment method.
The time taken for the refunded amount to appear in the customer's account may also depend on their bank or payment provider.
How to Request a Refund
Customers can contact ScaleTube through the Contact & Support page or WhatsApp.
They should provide their registered email address, order reference, and refund request.
Pre-Recorded Guidance Program
₹10 Lakh Opportunity Guidance — ₹9,999
What the Program Includes
The ₹9,999 Opportunity Guidance Program provides:
- Pre-recorded video lectures.
- Step-by-step PDF guidance documents.
- WhatsApp support.
- Guidance and assistance with accessing the third-party $10,000 creator opportunity.
This is a self-paced guidance program. It does not include live classes.
Refund Eligibility
The ₹9,999 program is generally non-refundable.
A refund is available if the customer is unable to join the third-party opportunity program.
Once the customer has successfully joined the third-party opportunity program, the ₹9,999 guidance fee becomes non-refundable, except where required by applicable law.
Selection Timeline
The third-party opportunity's selection confirmation may arrive in as little as one hour.
The expected selection process can take approximately 15–20 days.
These are estimated timelines. Actual selection decisions and processing times depend on the third-party program.
Important Information
ScaleTube provides educational guidance, documents, WhatsApp support, and opportunity access assistance.
ScaleTube does not guarantee earnings from the third-party opportunity.
Need Help With a Purchase?
We're Here to Help.
Customers can submit refund-related inquiries through ScaleTube's Contact & Support page.
Contact ScaleTube
- Step 1:Visit the Contact & Support page.
- Step 2:Select Payment & Refund Support.
- Step 3:Enter your registered email address and order reference.
- Step 4:Describe your refund request.
- Step 5:Submit your request.
Our team will review the request according to the applicable program policy and legal requirements.
Payment Method & Refund Processing
Payments on ScaleTube are processed through Razorpay.
Where supported, approved refunds will generally be issued to the original payment method.
Customers may receive transaction updates through email or other contact details provided during purchase.
Refund processing times may vary based on the payment provider and banking systems.
Payment Deducted but Order Not Confirmed?
Payment Issues
If a customer experiences a payment issue, they should contact ScaleTube support.
Please provide:
- Registered email address.
- Order reference, if available.
- Payment date.
- Transaction reference, if available.
ScaleTube will review the transaction status and assist with resolving the issue.
Duplicate or erroneous charges will be handled according to applicable payment rules and legal requirements.
Third-Party Opportunity Disclaimer
The $10,000 creator opportunity is operated by an independent third-party organization.
ScaleTube provides guidance and assistance related to the opportunity but does not control the third-party organization's eligibility criteria, selection decisions, project rules, or reward payments.
Participation and earnings are not guaranteed.
Changes to This Policy
ScaleTube may update this Refund Policy to reflect changes in its services or applicable legal requirements.
The latest version will be available on this page.
Any changes affecting an existing purchase will be handled in accordance with the terms applicable to that purchase and relevant law.
Have Questions About Refunds?
We're Here to Help.
If you have questions about your purchase, refund eligibility, or payment status, contact our team.